Privacy policy

When you request a quote: your name, phone number or email, the property address, what you are after and any photos you attach. All of it comes from you.

When you browse: the technical basics every website receives (IP address, browser, pages viewed, rough location from the IP). No account, no login, no cookies set by us.

When you call or email: whatever you tell Steve, kept in his phone and mailbox like any tradesperson's.

To quote and do the job: contact you, visit the site, write the quote, run the work. That is the only reason the form exists.

To keep the site running and safe: block spam and abuse of the form, see which pages are used and how fast they load.

We do not sell, rent or share your details for marketing, and we do not send newsletters.

Cloudflare hosts the site, runs the spam check on the form (Turnstile, which works silently with nothing to click) and provides the site's traffic measurement. Cloudflare's measurement does not use cookies or identify individuals. How Turnstile handles the data it checks is in Cloudflare's Turnstile Privacy Addendum at cloudflare.com/turnstile-privacy-policy/. Servers in Australia and overseas.

SMTP2GO delivers the email that carries your enquiry to Steve and the acknowledgement to you. Australian region.

Microsoft 365 is the business mailbox your enquiry lands in.

Google Analytics, when it is on, measures how the site is used. Google may process this data overseas. You can block it with a browser setting or extension and the site still works.

Sanity holds the words and photos on the site, not customer details.

Each of these is bound by its own privacy policy and handles your details only to provide its service to us.

Enquiries are kept in the site's own ledger for 24 months from the day they arrive, then deleted. Quotes and job records for work we did are kept as long as the law on building work and tax requires (usually seven years).

Photos you attach to an enquiry are sent to Steve by email and are not stored on the site.

Some of the services above run on servers outside Australia (Cloudflare and Google in particular). By using the site you accept that the details you send may pass through or be stored on those servers.

Ask and we will tell you what we hold about you, correct it or delete it, unless a law says we have to keep it. Email steven@externalliving.com.au or call 0400 291 328.

If you think we have mishandled your details, tell us first and we will answer within 30 days. If you are not satisfied you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

If this page changes, the date at the top changes with it. Nothing changes retrospectively.